Frequently Asked Questions (FAQs)

 

Shipping and Delivery

How do I know if you received my order?

Within 24 hours, you will receive an SMS or email confirmation once we have successfully received your order.

Do you offer same-day delivery?

Yes, same-day delivery is available in Cebu City, Mandaue City, and Lapu-Lapu City. Orders placed before the cut-off time will be delivered on the same day.

How much is the delivery fee?

Luzon, Mindanao, and other Visayas provinces – FREE delivery for orders worth ₱10,000 and above; otherwise, a flat rate of ₱180 applies.

Cebu City, Mandaue City, and Lapu-Lapu City (same-day delivery) – FREE delivery for orders worth ₱2,499 and above; otherwise, a flat rate of ₱80 applies.

Note: An additional fee will apply for bulky items regardless of the order amount.

How long before my orders get delivered?

Standard Shipping: – Cebu Province: 1 to 3 business days – Luzon, Mindanao, and other Visayas Provinces: 3 to 14 business days

What payment methods are available for delivery orders?

We accept bank deposit, online credit/debit cards, GCash, and Maya. Cash on Delivery (COD) is not available at the moment.

Are there areas where Evercare Pharmacy cannot deliver?

We deliver to all serviceable areas nationwide. However, there may be geographical restrictions. If delivery is not possible in your area, our team will notify you via phone call immediately after you place your order.

Which couriers do you use?

We work with trusted courier partners including LBC, JRS, and Lalamove.

– Outside Metro Cebu: Delivery within up to 2 weeks upon full payment confirmation. – Within Metro Cebu: Delivery within 2–3 days after receiving your order.

How can I track my delivery?

– For LBC and JRS shipments, you may track your order directly through their websites. – For Lalamove deliveries, your assigned driver will notify you via SMS when your order is out for delivery.

Do you deliver during weekends and holidays?

– Metro Cebu Orders: Yes, except on Sundays. We also deliver on select holidays. – Nationwide Orders (outside Metro Cebu): Deliveries depend on the courier’s schedule. Some couriers may deliver on holidays, but generally not on weekends. You will be notified if delivery falls outside standard business days.

Disclaimer: Delivery lead times and cut-off schedules may be adjusted during sale periods, peak seasons, or due to unforeseen circumstances such as inclement weather.